Polisi Pemulangan & Bayaran Balik (RM)

Aduan mesti dibuat dalam tempoh 48 jam selepas barang diterima

Bukti gambar / video adalah WAJIB

1.

2. Tiada refund untuk tukar fikiran, salah alamat, atau barang telah digunakan

3. Bayaran balik mengambil masa 7–14 hari bekerja selepas kelulusan

5. Kami berhak menolak sebarang permohonan yang tidak memenuhi syarat

6. Kos penghantaran pemulangan ditanggung oleh pembeli (kecuali kesilapan pihak kami)

4. 5.0 Exchange Option

In certain cases, product replacement may be offered instead of a refund

1. We reserve the right to reject any refund request that does not meet the above terms.

2.0 Non-Refundable Cases

Refunds will NOT be provided for:

Change of mind after purchase

Incorrect address provided by customer

1.

2. Product already used, altered, or damaged after delivery

3. Minor packaging or colour differences that do not affect product function

4. 3.0 Return Proceess

Refund Policy

Item received is damaged, defective, or incorrect

Issue must be reported within 48 hours after receiving the product

Proof is required (clear photo and/or video of product and packaging)

1.

2.

3. 1.0 Eligibility For Refund

Refunds are only applicable under the following conditions:

Customer must contact us before returning any item

Returned product must be in original condition and original packaging

1.

2. Return shipping cost is borne by customer unless the mistake is on our side

3. 4.0 Refund Method & Timeframe

Approved refunds will be processed via original payment method

Processing time: 7–14 working days after refund approval

1.

2.

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Polisi Pemulangan & Bayaran Balik (RM)

Aduan mesti dibuat dalam tempoh 48 jam selepas barang diterima

Bukti gambar / video adalah WAJIB

1.

2.

Tiada refund untuk tukar fikiran, salah alamat, atau barang telah digunakan

3.

Bayaran balik mengambil masa 7–14 hari bekerja selepas kelulusan

5.

Kami berhak menolak sebarang permohonan yang tidak memenuhi syarat

6.

Kos penghantaran pemulangan ditanggung oleh pembeli (kecuali kesilapan pihak kami)

4.

5.0 Exchange Option

In certain cases, product replacement may be offered instead of a refund

1.

We reserve the right to reject any refund request that does not meet the above terms.

2.0 Non-Refundable Cases

Refunds will NOT be provided for:

Change of mind after purchase

Incorrect address provided by customer

1.

2.

Product already used, altered, or damaged after delivery

3.

Minor packaging or colour differences that do not affect product function

4.

3.0 Return Proceess